Finally, after complaints came in, Apple created a script for tech support that needs to be read to be believed, and finally there came Apple's Open Letter, which addressed the pressing problem of--wait, let me read this again, just a sec--right. The pressing problem of too many bars. Oh, and the antenna is fine; users are still holding it wrong.
Now would I joke about this?
Apple `stunned' to find iPhones show too many bars
Apple Inc. said Friday that it was "stunned" to find that its iPhones have for years been using a "totally wrong" formula to determine how many bars of signal strength they are getting.
Apple said that's the reason behind widespread complaints from users that the latest model, iPhone 4, can show a sudden plunge in signal strength when they hold it in a way that covers a small black strip on one edge of the phone. Users online have jokingly called this the "death grip" for the phone.
Wall Street Journal parses the open letter from Apple to iPhone 4 users here.
....so I'm trying to find a unique way to comment on this one since everyone else is doing it and hey, this letter kind of begs for it, but when the Wall Street Journal shows a sense of humor, well, who can compete with that?
I'm just saying, here's what I'm getting from the letter:
1.) we are awesome.
2.) you're holding it wrong.
3.) you're holding other phones wrong too.
4.) so it's not the antenna design.
5.) your signal has always been shitty because our program to calculate signal strength has been doing it wrong.
6.) your perception of reality is doing it wrong. you weren't 'losing' a signal. it was never there at all. if it wasn't there, how could you lose it?
7.) our software will fix this and now you'll know for sure just how bad your reception is
8.) so it's really not the antenna design.
9.) this is our best wireless coverage ever!
Or one sentence: users are holding it wrong while hallucinating.
...okay. So. That was--something, wasn't it?
ETA: Class Action Lawsuit regarding iPhone antenna design. Huh.
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