The Toybox

people for the conservation of limited amounts of indignation


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this happens like a lot
christmas bears
seperis
So BestBuy.com's new improved system broke my ability to login to Best Buy and refuses to send me email to reset my password or validate my account. Literally, they can't send to jenn@thegateway email; it doesn't get to me. It sounds weird, right? Even when a phone rep tries to do it. I can get email from Best Buy, from customer support, and from Unboxed, but not an email to reset my password or validate my account. I am a weird unicorn of non-functionality and maybe a curse is involved due to that chain letter I didn't forward circa 2000? Could be.

I was wrong.

Phone rep told me to register on Best Buy Unboxed forum to ask for help, which is possibly the single weirdest way a corporation has ever told me to deal with a tech problem. And I found this:

One, two, three, four, five and that's random sampling going back to June.

I'm trying to work out how on earth this happened and the closest thing I can come up with is database corruption, and this is where it gets interesting.

I spent last night--because my life is a set of weird coincidences--helping svmadelyn with a project that required command line installation from an image into Ubuntu and nearly had a nervous breakdown (of joy, this is fun for me, not gonna lie) trying to make the outgoing email protocol work. Several ours and rebuilds later, I did a simple google search--don't say it--and read the obvious goddamn solution that was so freaking obvious I started laughing, because I'd skipped it on my mental checklist of things going wrong because it was so simple. And it worked, I released all the failed jobs and did some cleaning and then sat back and contemplated how I managed to make something so simple into four hours of rebuilds.

Hence, I feel my high tech ground on email issues is cut away from me. And I still can't login to best buy.

There was a moral here, I swear.

Posted at Dreamwidth: http://seperis.dreamwidth.org/1012300.html. | You can reply here or there. | comment count unavailable comments

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I wonder if the email problem isn't the same one that I've often found myself with, which is that a lot of systems, for whatever reason, think a four letter word is too short to be a name. My personal email is mimi @ and it often gets rejected and the only reason I've been offered for it's rejection is that it is only four letters. The fact that it's a valid e-mail address that I've had for twenty years doesn't seem to be a factor, they just assume it *can't* be valid because it's "too short."

Just a reminder that you're a starrrrrrrrrr! :D

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